The 15 Minute Guarantee

462902867Ah the 15 minute guarantee. Such a simple thing has such powerful motivation behind it. So many companies are working with something similar to this motto. Whether it’s an insurance company claiming to save you 15% or more in 15 minutes or a pizza place saying that your order will be ready in 15 minutes or less guaranteed people and companies alike flock to this idea. The reason for this is the fact that we are living in an increasingly sped up world. With the increase in technological advances we have become a society that as everything made readily available to us at a moment’s notice. And while the 15 minute guarantee seems cliche or overused that doesn’t deny the fact that it works, or the fact that has decided to institute its very own 15 minute guarantee.

If you’re like me then you don’t typically go in on a purchase without price shopping first. Whether it was the new TV I bought or the car I had to buy, I didn’t impulsively jump into the purchase. I shopped around, checked out the prices, got quotes from people and businesses. I’m like that with everything I buy because, let’s face it, who can afford to impulse buy these days? And if you’re like me and you like to test the waters when shopping for one thing then you like to test the waters for everything, including things you might be renting for a short period of time. You don’t go to a car rental place and jump at the first price and car you see. No, you go to multiple ones online or in person to see where you can get the best bang for your buck. understands that people love to price shop which is why the quote system set up by RAC’s Tech Travel Agents is such an important and beloved part of our customer service experience. But who has time to wait around for a quote all day? You have to take the kids to soccer practice, pick up the dry cleaning and make dinner so obviously you can’t be waiting around at your computer all day hoping for that quote to come in. And let’s face it, some of the other guys take way too long to get back to you and often leave you hanging when you need them the most. In some cases, I have seen it take days for customers to get a response quote from the competition, which is flat out unacceptable, especially if you are in a pinch and need a short-term rental ASAP.

That’s where the expertise of’s Tech Travel Agents comes into play. The TTA’s of are fast responding to any and all quotes that they receive from customers. So fast, in fact, that we came up with this 15 minute guarantee policy. Now this isn’t some “get your money back” type of deal, no this is much better. We promise that you will receive a response from one of our Tech Travel Agents in 15 minutes or less from the time you submit your quote, guaranteed and if we don’t then we’ll give you $100. That’s right, a response within 15 minutes or you will be finding yourself the owner of a new Ben Franklin emblazoned piece of American currency.

There are a few stipulations to this and I’m not going to be that guy that hides them in the “fine print” because we don’t do that here. The way it works is simple: Fill out a rental quote at and we will respond in 15 minutes provided that you submit during the normal business hours of 8am to 6pm Eastern-Standard Time, Monday through Friday (obviously we can’t respond to your quote if we aren’t there to receive it). In addition to that, the $100 will only be provided if you actually follow through with your rental order and only if your rental is not for personal use. But that’s it! is so confident in the speed and efficiency of our Tech Travel Agents that we are willing to put money down to prove it to you so if you need short-term technology rentals and you need them fast then you can’t pass up

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